Privacy policy

Privacy Policy

1. Our Commitment to Privacy

We are committed to protecting the privacy, confidentiality,and security of personal information entrusted to us. We collect, use,disclose, and safeguard personal information in accordance with applicableprivacy legislation, including the Personal Health Information ProtectionAct, 2004 (Ontario) (“PHIPA”) and the Personal Information Protectionand Electronic Documents Act (Canada) (“PIPEDA”).

2. Personal Information We Collect

We collect personal information that is reasonably necessaryto provide counselling and psychological assessment services, including but notlimited to:

Identifying information (e.g., name, date of birth, contact information)
Health and clinical information relevant to therapy or assessment
Educational, occupational, or family information where relevant
Payment and billing information
Website inquiry information submitted through forms or email

3. How We Use Personal Information

Personal informationis used for the following purposes:

Providing counselling and psychoeducational assessment services
Communicating with clients regarding appointments and services
Preparing clinical records and written reports
Billing, payment processing, and administrative purposes
Meeting professional, ethical, and legal obligations

We do not use personal information for marketing purposeswithout consent.

4. Consent

Consent is obtained before collecting, using, or disclosingpersonal information, except where permitted or required by law. Consent may beexpress or implied, depending on the circumstances and the nature of theinformation.

Clients may withdraw consent at any time, subject to legaland professional obligations.

5. Disclosure of Personal Information

Personal information is not disclosed to third partiesexcept:

With client consent
To healthcare professionals involved in care, where appropriate
To comply with legal obligations (e.g., court orders, mandatory reporting requirements)
To prevent serious risk of harm to the client or others, as required by law

6. Safeguards and Security

We take reasonable steps to protect personal informationagainst loss, theft, unauthorized access, disclosure, copying, use, ormodification. Safeguards include:

Secure electronic record systems
Restricted access to client information
Physical safeguards for paper records
Confidentiality obligations for staff and clinicians

7. Website and Electronic Communications

Our website may collect limited information through contactforms or analytics tools. This information is used solely for responding toinquiries or improving website functionality.

Email and online communications may not be fully secure.Clients are encouraged to use discretion when transmitting sensitiveinformation electronically.

8. Retention of Records

Personal information is retained only as long as necessaryto fulfill the purposes for which it was collected and to meet legal,regulatory, and professional requirements. Records are securely destroyed whenno longer required.

9. Access and Correction

Clients have the right to request access to their personalinformation and to request corrections if the information is inaccurate orincomplete, subject to legal exceptions.Requests should be made in writing and will be responded towithin a reasonable timeframe.

10. Questions or Concerns

Questions, concerns, or requests regarding this PrivacyPolicy or the handling of personal information may be directed to:
‍Privacy Officer
Email: info@assessmentclinic.ca

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Themost current version will always be posted on our website.